Raymarine products are designed and tested to deliver years of trouble-free performance. In the unlikely event that your Raymarine product should develop a problem and repair services cannot be obtained locally, product repair service may be obtained from the Raymarine Service Team.
Products must only be returned when you have received a notification number.
Be sure to remove all accessories and personal information (such as chart cards and sun covers) from the Product and ensure all data (such as waypoints) is backed-up.
Securely re-package the Product for shipping; and include the notification number from the Raymarine Customer Portal.
Raymarine recommends insuring your product for its replacement value. Raymarine will accept no liability for products damaged or lost in transit to our service repair workshop.
Raymarine warrants repairs performed for a period of 180 days from the date of repair. For full details about the terms of the warranty view the full policy. At its sole discretion Raymarine retains the exclusive right to repair, replace the unit with a new or refurbished unit, or offer a full refund of the flat rate of repair as its sole remedy. Raymarine may also offer upgrades at discounted rates.
Cosmetic damage and blemishes are not covered by repairs.
Units that have been shipped in to a Raymarine Service Centre that have been subject to misuse, submerged, received excessive voltage damage, been incorrectly installed, modified or suffered any other extraneous damage, not associated with normal wear and tear, will not be covered under the fixed price repair.
Units that are considered beyond economical repair (greater than 75% of the published selling price of an identical or equivalent product) will not be covered under the fixed price repair. Raymarine will charge the return postage fee as applicable. Alternatively, a discounted upgrade to a new product can in most cases be offered. When an upgrade is taken, Raymarine will scrap the product at its premises. Upgrades will be subject to normal stock lead times/availability delivery charges specified at the time.
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