Raymarine Warranty FAQ
All FAQ are subject to the Terms and Conditions of the Raymarine Global Warranty policy
When does the new warranty start?
The new policy, effective July 1st 2017, supersedes all prior policies and procedures.
What is Dragonfly limited warranty?
Dragonfly limited warranty is available on all Raymarine Dragonfly products and allows for repairs to be undertaken by a certified Raymarine service dealer or at a Raymarine Service Centre at no charge.
What is standard limited warranty?
Standard limited warranty is available on all Raymarine products and allows for repairs to be undertaken by a certified Raymarine service dealer or at a Raymarine Service Centre at no charge.
What is Onboard warranty?
On-Board Warranty is a convenient way to have your Raymarine product repaired or replaced by a certified RAYMARINE dealer without first having to remove the Product from your vessel and at no additional cost, subject to certain limitations.
How do I get onboard warranty?
Onboard warranty is applied to most products installed by Raymarine authorised OEM boatbuilders or installed and registered by a certified Raymarine dealer.
What products are covered by onboard warranty?
Onboard warranty is applied to most products installed by Raymarine authorised OEM boatbuilders or installed and registered by a certified Raymarine dealer. Dragonfly Products, wireless instrument displays and handheld products are not eligible for On-Board Warranty.
What is the warranty applied to refurbished products purchased separately?
Refurbished products purchased separately have a 2-year warranty. Refurbished products are not eligible for upgrade to the 3-year extended warranty.
Do refurbished products have On-Board Warranty if installed by a certified Raymarine dealer?
Refurbished products do not qualify for onboard warranty.
Who can install products so that I get onboard warranty?
Any authorised Raymarine OEM boatbuilder or certified Raymarine dealer.
Can I return a refurbished product to any Dealer for warranty work, or is it directly back to a Raymarine Service Centre?
Refurbished products can be returned for repair to a certified Raymarine service dealer or a Raymarine Service Centre.
How can I find the nearest certified Raymarine dealer?
Visit the dealer locator for a worldwide list of certified Raymarine dealers.
If I install the product myself, is it covered by warranty?
Yes, but standard limited warranty only, it is not covered by onboard warranty.
If I have standard limited warranty, can I have the products repaired onboard my boat under warranty?
No, the faulty products must be removed and sent to a certified Raymarine service dealer or a Raymarine Service Centre.
Can I have my equipment repaired onboard even if I do not have onboard warranty?
The repairs can be carried out onboard, with prior agreement with the local certified Raymarine dealer, provided the customer pays for travel and mileage costs to and from the boat as well as all other incidental costs. Raymarine will only cover the actual repair of the product which must cost no more than it would otherwise cost in the local dealers workshop.
Do I have to register to get my Raymarine Standard limited warranty?
No, all Dragonfly products are supplied with a 1-year Dragonfly limited warranty and Raymarine products are supplied with a 2-year Standard limited warranty.
Where do I register my products?
Products should be registered at https://customer.flir.com/Login/RYM
How can I get the free extra year’s warranty?
All standard Raymarine products MUST be registered online within 90 days, either of purchase or of delivery of the boat, they will then have their Warranty period extended from 2 years to 3 years at no extra cost.
Dragonfly products and Refurbished products are not eligible for a free extra year’s warranty.
If I register online, how can I prove I have warranty?
Your proof of purchase is required to prove warranty. For extended warranty, you will also need a copy of the warranty registration document. Keep a copy of the warranty registration, along with a copy of the proof of purchase of the products in a safe place.
How does a customer record the different serial numbers of units installed on his boat?
You can register your products on-line at https://customer.flir.com/Login/RYM. When complete, a pdf warranty registration is generated and you can print the document which gives a record of products, serial numbers and effectivity dates.
If I am not the original owner can I still have the extra year’s free warranty?
No, this offer only applies to the original owner / purchaser.
Can I extend the warranty on my refurbished product?
No, the extended warranty does not cover refurbished products.
How do I prove I have 3 years warranty?
You will need to provide a copy of your warranty registration, along with a copy of the proof of purchase of the products.
If I have a unit which has been registered and so has the three-year warranty coverage, but then fails within the first year, and is subsequently replaced with a refurbished unit, what warranty is applied to the refurbished unit?
In this situation, the refurbished unit assumes the balance of the warranty of the original unit – even if this is more than the 2 years normally applied to refurbished units.
How does the Raymarine warranty affect my statutory rights?
The Raymarine warranty does not affect a customer’s statutory rights.
Does the warranty remain with the product, the boat or the customer?
The Raymarine warranty is non-transferrable and so is only applicable to the original purchaser.
Can I purchase onboard warranty?
No, onboard warranty is only available at the time of purchase, when equipment is installed by an authorised Raymarine OEM boatbuilder or certified Raymarine dealer.
What proof do I need to verify my warranty status to Raymarine or an approved Raymarine Dealer?
Standard warranty - Proof of purchase with customer name, product number, serial number and date.
Extended warranty - Proof of purchase with customer name, product number, serial number and date AND a valid warranty registration with customer name, product number and serial number.
Can I have a warranty replacement product?
RAYMARINE’S Warranty Replacement service is only available through a certified Raymarine dealer. Visit raymarine.com.au/DealerLocator to find and contact your local certified Raymarine dealer. Warranty Replacement is not available in all countries and not all products are eligible for Warranty Replacement.
If I buy a product in a different country from the one it was installed in, can I have onboard warranty?
Provided that the product has been purchased AND installed within the same Raymarine geographic areas, then the product will be covered by onboard warranty.
If I have a warranty replacement product, how much warranty is applied to the replacement?
The warranty replacement unit carries the balance of the warranty remaining from the original purchase.
Are haul out costs to change a through hull transducer covered by onboard warranty?
Haul out costs are not covered by Raymarine’s standard limited nor onboard warranty.
Are commissioning, set-up or sea trials covered by onboard warranty?
No, commissioning, set-up and sea trials are the responsibility of the installer / boat broker / OEM Boatbuilder / service agent and are not covered by onboard warranty.