ACU-150 & ACU-400 product recall
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Raymarine Standard Warranty is effective for all Raymarine Products (except as expressly excluded in this policy).
PLEASE READ THIS DOCUMENT CAREFULLY; IT CONTAINS IMPORTANT INFORMATION ABOUT COVERAGE UNDER THIS STANDARD WARRANTY POLICY, CUSTOMER OBLIGATIONS, AND OTHER IMPORTANT TERMS, CONDITIONS, EXCLUSIONS AND DISCLAIMERS.
These terms and conditions have been drawn up in the English language. In case of any discrepancies between the English text version of these terms and conditions and any translation, the English version shall prevail.
| “Raymarine” | means Raymarine UK Limited or one of its affiliates as identified in the order Acknowledgement. |
| “Acknowledgement” | means the sales order confirmation or order acknowledgement issued by Raymarine to Buyer and confirms the Product(s) ordered, pricing and other relevant terms of the transaction. |
| “Product(s)” | means all Raymarine products excluding any FLIR branded products or as expressly excluded in this document. |
| “Raymarine Dealer” | means an approved Raymarine Dealer, a list of which can be found at https://www.Raymarine.com/find-your-local-dealer |
| “Raymarine OEM” | means an Original Equipment Manufacturer who installs Raymarine Product on to a new vessel and is a Raymarine authorized boat builder. |
| “Specification” | means the specifications delivered to Buyer with or in the Product and/or published on Raymarine’s website for the applicable version of the Product. |
| “Original Customer” | means the date the new vessel (with installed Raymarine Product by a Raymarine OEM) is first delivered to the first retail customer. |
| “Warranty Replacement Product” | means a Product that is provided to replace a defective Product under this Standard Warranty. |
| “Refurbished Raymarine Product” | means a Product that was repaired or rebuilt and fully tested by Raymarine to ensure that it meets all Product Specifications but may have observable cosmetic blemishes, but such blemishes will not affect the Product performance in accordance with the Specification. |
| “Eligible Product” | means all Raymarine Products excluding its wireless instrument displays and handheld Products installed by a Raymarine OEM and/or registered by a Raymarine Dealer to be eligible for on-board warranty. |
| “Buyer” | means anyone that buys Raymarine products from Raymarine warrants its Products purchased directly from: (1) Raymarine; or (2) a Raymarine Dealer; or (3) a Raymarine OEM. |
Raymarine Standard Warranty is effective for all Raymarine Products (except as expressly excluded in this document).
Raymarine warrants its Products purchased directly from:
Subject to the conditions and exclusions outlined in this document, Raymarine warrants that the Product(s) will conform in all material respects to the Specifications at the time of sale and be free from defects in material and workmanship under proper use and service in accordance with the Specification(s) for a period of two (2) years from either:
Buyer’s sole remedy, and Raymarine’s sole liability, for any breach of this warranty shall be to replace or repair any Product, which in the absence of any applicable law to the contrary, shall be the Buyer’s sole and exclusive remedy for any breach of warranty.
In certain countries and for most Products, Raymarine also offers a Warranty Replacement service and On-Board Warranty. These services, when available are designed to help minimize the downtime of Products that may require warranty repair.
This Standard Warranty shall not extend to an unforeseeable event or occurrence beyond the reasonable control of Raymarine, and without its fault or negligence, including, but not limited to, acts of God, actions by any governmental authority, terrorism, fires, floods, windstorms, explosions, riots, natural disasters, wars, and sabotage.
RAYMARINE MAKES NO OTHER WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCT(S), EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
RAYMARINE FURTHER EXPRESSLY DISCLAIMS ANY WARRANTY COVERAGE WHERE THE ALLEGED NON-CONFORMITY IS DUE TO NORMAL WEAR AND TEAR, COSMETIC BLEMISHES INCLUDING SCRATCHES AND DENTS, ALTERATION, MODIFICATION, REPAIR, ATTEMPTED REPAIR, IMPROPER USE, IMPROPER MAINTENANCE, IMPROPER INSTALLATION, NEGLECT, ABUSE, IMPROPER STORAGE, HIGH PRESSURE WASHING, SHIPPING DAMAGE, CORROSION, FAILURE TO FOLLOW ANY PRODUCT INSTRUCTIONS, DAMAGE (WHETHER CAUSED BY ACCIDENT OR OTHERWISE), OR ANY OTHER IMPROPER CARE OR HANDLING OF THE PRODUCT(S) CAUSED BY ANYONE OTHER THAN RAYMARINE OR RAYMARINE’S APPROVED SERVICE DEALER.
THIS DOCUMENT CONTAINS THE ENTIRE WARRANTY AGREEMENT BETWEEN BUYER AND RAYMARINE AND SUPERSEDES ALL PRIOR WARRANTY NEGOTIATIONS, AGREEMENTS, PROMISES AND UNDERSTANDINGS BETWEEN BUYER AND RAYMARINE.
THIS WARRANTY MAY NOT BE MODIFIED WITHOUT THE EXPRESS WRITTEN CONSENT OF RAYMARINE.
THE APPLICABLE WARRANTY DOES NOT HAVE THE EFFECT OF EXCLUDING OR LIMITING A BUYER'S STATUTORY RIGHTS OR CONSUMER GUARANTEES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE STATUE OR NATIONAL LEGISLATION.
Your proof of purchase documentation is important. Please keep it in a safe place. If you need a warranty service your proof of purchase will be required.
Raymarine Products are not a substitute for possessing and exercising the independent judgment and skill needed to operate any vessel safely and effectively or engage in any marine activity.
IN ADDITION TO ALL OF THE OTHER TERMS, CONDITIONS, LIMITATIONS AND EXCLUSIONS SPECIFIED IN THIS DOCUMENT, RAYMARINE IS NOT RESPONSIBLE FOR AND THE WARRANTY DOES NOT COVER ANY AND ALL OF THE FOLLOWING:
Unless agreed in writing with Raymarine, Warranty Replacement Product, Refurbished Raymarine Product and Products used for regular commercial, military, law enforcement or related purposes do not qualify for the three (3) year extended warranty.
You can upgrade the two (2)-year Standard Warranty to a three (3) -year Extended Warranty at no additional cost by registering all new Products within ninety (90) days from the date the Product was first purchased by the Buyer or by the Original Customer.
During this Extended Warranty period, Raymarine will, at its sole option, repair or replace any Product components in accordance with the Standard Warranty outlined in section 2.
Upon successful registration of the Product within the ninety (90) day period, the 3-Year Extended Warranty shall apply.
If the Extended Warranty applies to you, Raymarine will not charge you for parts or labour for valid warranty repairs or valid replacements. However, the cost of transporting your warranted Product to Raymarine for repair or replacement is your responsibility and is not covered by Raymarine.
By registering your Product with Raymarine at https://customer.flir.com/ProductRegistration/Register you will receive important Product announcements, updates and other information designed to enhance the use and enjoyment of your Product.
If you make a claim under the Three-year Extended Warranty, you will need to provide proof of purchase and evidence of the Product registration.
To be eligible for warranty repair or replacement, Buyer must notify Raymarine within thirty (30) days of discovering any defect in materials or workmanship that impacts the performance of the Product in accordance with the Specification.
Before Buyer can return a Product under warranty, Buyer must first obtain a notification number from Raymarine through the Raymarine customer portal at: https://customer.Raymarine.com/Repairs. To obtain the notification number Buyer must provide an original proof of purchase and Product serial number. Buyer is solely responsible for complying with all Raymarine instructions including, but not limited to adequately packaging the Product for shipment to Raymarine and for all packaging and shipping costs. Buyer can select the “Use FLIR Courier” shipping service when booking a warranty repair on the Raymarine customer portal, to which shipping costs will not be charged to the Buyer if the Product is proved to be within a qualifying warranty period. Raymarine will pay for returning to Buyer any Product that Raymarine repairs or replaces under warranty.
Be sure to remove all accessories and personal information (such as chart cards and sun covers) from the Product being returned. Raymarine accepts no responsibility for lost accessories returned with your Product. Ensure all data (such as waypoints) is backed-up. Securely re-package the Product for shipping; and include inside the package, along with the Product being returned, the notification number from the Raymarine Customer Portal.
Raymarine reserves the right to determine, in its sole discretion, whether a returned Product is covered by this warranty. If Raymarine determines in its sole discretion that any returned Product is not covered under warranty or is otherwise excluded from warranty coverage, Raymarine may charge Buyer a reasonable handling fee and return the Product to Buyer, at Buyer’s expense, or offer Buyer the option of handling the Product as a non-warranty return.
For complete information on troubleshooting your Product before returning it under warranty, and for information on how to and where to return your Product in the event warranty repair is required, it is recommended to contact your local certified Raymarine Dealer by visiting https://www.Raymarine.com/find-your-local-dealer.
Raymarine is not responsible for Products that are lost or damaged during shipment and all shipping, insurance and duty costs are the customer’s sole responsibility. Raymarine strongly recommends that you adequately insure any Product that is returned to Raymarine under warranty.
Raymarine’s Warranty Replacement service is only available through a certified Raymarine Dealer. During a valid Standard Warranty period or Extended Warranty period, the Raymarine Warranty Replacement service may enable you to receive a Warranty Replacement Product from Raymarine in advance of the certified Raymarine Dealer returning the warranty Product to Raymarine. To be eligible for the Warranty Replacement service you must provide the certified Raymarine Dealer with:
(i) Proof of purchase that includes the date and place of purchase;
(ii) Product serial number(s); and
(iii) A copy of your Product registration if you qualify for 3-Year Extended Warranty.
Any Product that is repaired or replaced under warranty is covered for one hundred and eighty (180) days from the date of return shipment by Raymarine or for the remainder of the applicable warranty period, whichever is longer.
On-Board Warranty is a convenient way to have your Raymarine Product repaired or replaced by a certified Raymarine Dealer without first having to remove the Product from your vessel.
Except for wireless instrument displays and handheld Products, all Products installed by a Raymarine OEM and/or registered by a certified Raymarine Dealer are eligible for On-Board Warranty at no additional charge during the Standard Limited Warranty Period or Extended Limited Warranty Period that applies to you as outlined in this Raymarine Warranty (“Eligible Product”).
Subject to the following conditions, limitations, and exclusions, to qualify an Eligible Product for On-Board Warranty at no additional charge:
(i) the Eligible Product must be installed on a vessel that is located within a two (2) hours round-trip travel by automobile of a certified Raymarine Dealer (unless specifically authorized by Raymarine in writing).
(ii) there must be verification that the Eligible Product was installed by a certified Raymarine Dealer or an authorized OEM;
(iii) the Eligible Product must have been purchased and installed within the same Raymarine geographic region. The three Raymarine geographic regions are:
To inquire about obtaining Raymarine On-Board Warranty, please contact your local certified Raymarine Dealer by visiting https://www.Raymarine.com/find-your-local-dealer.
If you have an Eligible Product for On-Board Warranty, to obtain an on-board service at no additional charge you must provide the Raymarine Dealer with the following information, prior to commencement of service:
1 - Valid proof of purchase confirming:
(i) the date of purchase;
(ii) the name and location of the certified Raymarine Dealer or authorized OEM where you purchased the Product;
(iii) the Product serial number; and
2 - Valid proof of installation by a Raymarine Dealer or a Raymarine OEM in the same Raymarine Geographic Region where the Product was purchased.
Any Product that is repaired or replaced under warranty is covered for one hundred and eighty (180) days from the date of return shipment by Raymarine or for the remainder of the applicable warranty period, whichever is longer.
Raymarine may, in its sole discretion, agree to evaluate for potential service or repair a Product that is not covered by warranty. For information on obtaining out-of-warranty or non-warranty service or repair, contact your local Raymarine Dealer by visiting https://www.Raymarine.com/find-your-local-dealer or by contacting Raymarine Customer Service at https://www.Raymarine.com/support/repair-warranty-and-returns.
If you need to return your Product to Raymarine, this must be done through the Raymarine Customer Portal at https://customer.flir.com/Repairs. Products must only be returned when you have received a notification number. Be sure to remove all accessories and personal information (such as chart cards and sun covers) from the Product. Raymarine accepts no responsibility for lost accessories returned with your Product. Ensure all data (such as waypoints) is backed-up. Securely re-package the Product for shipping; and include inside the package, along with the Product being returned the notification number from the Raymarine Customer Portal.
Any out-of-warranty or non-warranty service or repair performed by Raymarine comes with a one-year limited warranty covering parts and labour only, which begins as of the date the Product is shipped by Raymarine back to the customer. Any Product that is sent to Raymarine for evaluation but that is returned to the customer without having been serviced or repaired will be returned in the same condition as it was received, subject to any wear and tear necessary to evaluate the Product and will not receive any warranty coverage of any kind. Products evaluated but not serviced or repaired are subject to a charge for the time needed to evaluate the Product as requested by the customer, plus the cost of return shipment.
All costs and fees of any out-of-warranty or non-warranty evaluation, service or repair are solely the responsibility of the customer and are due and payable to Raymarine at the time of service. The costs and fees payable are dependent on the type of evaluation, service or repair and will be advised when booking the Product through the Raymarine Customer Portal at https://customer.flir.com/Repairs .
Upon completion of the evaluation of the unit requiring service, the initial cost of the repair advised by the portal may need to be reviewed and Raymarine will contact the customer to discuss in detail and provide a quotation to which the customer can agree to proceed.
If there is no reply to Raymarine communication by the customer within 30 days, then Raymarine will enter a further 30-day grace period. If after this period there has still been no communication from the customer, Raymarine reserve the right to scrap the Product with no chargeable costs or claims accepted.
Raymarine is not responsible for Products that are lost or damaged during shipment and all shipping, insurance and duty costs are the customer’s sole responsibility. Raymarine strongly recommends that you adequately insure any Product that is being returned to Raymarine for an Out-of-Warranty service.
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